Trouble-shooting

Hiapo, 172 x 140cm, collected by Dr J.Mason in the 1900s. Te Papa, Wellington

Hiapo, 172 x 140cm, collected by Dr J.Mason in the 1900s. Te Papa, Wellington

If you have trouble accessing WiFi or suddenly get bumped off, Rocket is happy to help you resolve the issue. But before ringing us, please do the following checks:

  1. Is your device trying to log on to another network? If you are a visitor you may have a default connection to a network at home or at work. Check your Connections in the Control panel of your PC or laptop and make sure it is using the Access Point that has been assigned to you by RockET.
  2. Radio signals from other electronic devices can interfere with WiFi signals. Was your cordless phone, baby monitor, or a microwave oven turned on when your connection went down? The 2.4 GHz frequency used for WiFi access in Niue is also used by these devices.
  3. Is your internet security system blocking access? Try temporarily turning off any firewalls to see if that helps. If it does, the IP address of the WiFi system may need to be added to the firewall’s list of trusted addresses. If that sounds complicated, we can do that for you at RockET. But don’t forget to turn the firewall on again – there are some nasty gremlins lurking on the internet and the firewall keeps them out!